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Guide menu
Getting started
Get to know GoChat and get started
GoChat overview
Logging in for the first time
Dashboard
Chats, customers and broadcasts
Shop overview
Broadcast overview
Chat
Reply to every channel in one place
Replying to customer chats
Searching and filtering chats
Chat header tools
Using the customer panel
Managing messages in a chat
Replying to comments on posts
Reading text from images
Managing saved replies
Adding and editing saved replies
Using saved replies in a chat
Setting up chat order commands
Orders in 1:1 chats
Orders in LINE groups and from the sales team
Using the auto-reply bot
Setting up welcome messages
Setting up FAQs
Setting up after-hours messages
Setting up keyword replies
Setting up discounts and promotions
Setting up order summaries
Setting up comment replies
Keying an order in a chat room
Viewing and editing orders in a chat room
Sending products and orders to customers
CRM
Follow up quiet customers
Creating a sales follow-up bot
Using product follow-up bots
Auto-Assign
Share chats across your team
Turning on chat assignment
Using the chat control room
Ads Commerce
Message many customers at once
Sending broadcasts
Conversions API settings
Management
Customers, tasks, files and users
Managing customers
Following up activities with customers
Managing tickets
Working on a single ticket
Managing the shop file drive
Managing chat files and trash
Managing message templates
Managing shop users
Using customer notification messages
Setting
Channels, packages and shop info
Managing chat channels
Connecting a Facebook page
Connecting LINE OA
Connecting Shopee
Connecting Lazada
Choosing and buying a package
Notification settings
Shop settings
Order summary and tracking number settings
My profile settings
Logs
Look back at bot replies
Viewing auto-reply chat history
Viewing auto-reply comment history
Viewing order command history
Ads Commerce
Ads Commerce
Message many customers at once
Sending broadcasts
Send text, images, stickers or rich messages from your LINE OA to many customers at once, choose recipients by label or LINE group, schedule ahead, and read results, cancel or resend
Conversions API settings
Send customer activity from Messenger chats, such as order created, purchase and tracking number created, to Facebook to measure ads. Set up per Page, test sending and read the report.
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Suggested articles
Connecting a Facebook page
Connect a Facebook page to your inbox and set up the page so GoChat can manage Messenger conversations
Managing chat channels
Add chat channels, read the numbers on each card, check and fix disconnected channels, set channel owners, and remove channels
Logging in for the first time
Log in to GoChat for the first time with Facebook to open a new shop, or with a GoSaaS account to connect a shop you already have
GoChat overview
What GoChat does and where each main menu is