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  • Getting startedGet to know GoChat and get started
    • GoChat overview
    • Logging in for the first time
  • DashboardChats, customers and broadcasts
    • Shop overview
    • Broadcast overview
  • ChatReply to every channel in one place
    • Replying to customer chats
      • Searching and filtering chats
      • Chat header tools
      • Using the customer panel
      • Managing messages in a chat
      • Replying to comments on posts
      • Reading text from images
    • Managing saved replies
      • Adding and editing saved replies
      • Using saved replies in a chat
    • Setting up chat order commands
      • Orders in 1:1 chats
      • Orders in LINE groups and from the sales team
    • Using the auto-reply bot
      • Setting up welcome messages
      • Setting up FAQs
      • Setting up after-hours messages
      • Setting up keyword replies
      • Setting up discounts and promotions
      • Setting up order summaries
      • Setting up comment replies
    • Keying an order in a chat room
      • Viewing and editing orders in a chat room
    • Sending products and orders to customers
  • CRMFollow up quiet customers
    • Creating a sales follow-up bot
      • Using product follow-up bots
  • Auto-AssignShare chats across your team
    • Turning on chat assignment
    • Using the chat control room
  • Ads CommerceMessage many customers at once
    • Sending broadcasts
    • Conversions API settings
  • ManagementCustomers, tasks, files and users
    • Managing customers
    • Following up activities with customers
    • Managing tickets
      • Working on a single ticket
    • Managing the shop file drive
      • Managing chat files and trash
    • Managing message templates
    • Managing shop users
    • Using customer notification messages
  • SettingChannels, packages and shop info
    • Managing chat channels
      • Connecting a Facebook page
      • Connecting LINE OA
      • Connecting Shopee
      • Connecting Lazada
    • Choosing and buying a package
    • Notification settings
    • Shop settings
    • Order summary and tracking number settings
    • My profile settings
  • LogsLook back at bot replies
    • Viewing auto-reply chat history
    • Viewing auto-reply comment history
    • Viewing order command history
  1. Logs

Logs

Look back at bot replies

Viewing auto-reply chat history
Look back at what the bot replied in chats, to whom, when, and why it did not reply, for the last 90 days, with filters, the meaning of each result and reason, and opening the chat from the history
Viewing auto-reply comment history
Look back at what the bot replied to comments, to whom, under which post, by which rule, when, and why it did not reply, for the last 90 days, with filters, the meaning of each result and reason, and opening replies from the history
Viewing order command history
See every time the sales team or admins asked the bot to create an order, in LINE groups, 1:1 chats, sellers' private chats and the page inbox: who ordered, which order number it got and what they said to the bot
Suggested articles
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