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  • Getting startedGet to know GoChat and get started
    • GoChat overview
    • Logging in for the first time
  • DashboardChats, customers and broadcasts
    • Shop overview
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  • ChatReply to every channel in one place
    • Replying to customer chats
      • Searching and filtering chats
      • Chat header tools
      • Using the customer panel
      • Managing messages in a chat
      • Replying to comments on posts
      • Reading text from images
    • Managing saved replies
      • Adding and editing saved replies
      • Using saved replies in a chat
    • Setting up chat order commands
      • Orders in 1:1 chats
      • Orders in LINE groups and from the sales team
    • Using the auto-reply bot
      • Setting up welcome messages
      • Setting up FAQs
      • Setting up after-hours messages
      • Setting up keyword replies
      • Setting up discounts and promotions
      • Setting up order summaries
      • Setting up comment replies
    • Keying an order in a chat room
      • Viewing and editing orders in a chat room
    • Sending products and orders to customers
  • CRMFollow up quiet customers
    • Creating a sales follow-up bot
      • Using product follow-up bots
  • Auto-AssignShare chats across your team
    • Turning on chat assignment
    • Using the chat control room
  • Ads CommerceMessage many customers at once
    • Sending broadcasts
    • Conversions API settings
  • ManagementCustomers, tasks, files and users
    • Managing customers
    • Following up activities with customers
    • Managing tickets
      • Working on a single ticket
    • Managing the shop file drive
      • Managing chat files and trash
    • Managing message templates
    • Managing shop users
    • Using customer notification messages
  • SettingChannels, packages and shop info
    • Managing chat channels
      • Connecting a Facebook page
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      • Connecting Shopee
      • Connecting Lazada
    • Choosing and buying a package
    • Notification settings
    • Shop settings
    • Order summary and tracking number settings
    • My profile settings
  • LogsLook back at bot replies
    • Viewing auto-reply chat history
    • Viewing auto-reply comment history
    • Viewing order command history
  1. CRM

CRM

Follow up quiet customers

Creating a sales follow-up bot
Set up a bot that follows up quiet customers step by step within 24 hours of their last message, by condition or attached in a chat, with testing, send history and editing
Using product follow-up bots
Create a selected-chats bot that admins attach in a chat with a product, so the bot follows up customers interested in that product step by step, plus reading the bot row in the right panel, switching from a condition bot, and stopping the bot
Suggested articles
Connecting a Facebook pageConnect a Facebook page to your inbox and set up the page so GoChat can manage Messenger conversationsManaging chat channelsAdd chat channels, read the numbers on each card, check and fix disconnected channels, set channel owners, and remove channelsLogging in for the first timeLog in to GoChat for the first time with Facebook to open a new shop, or with a GoSaaS account to connect a shop you already haveGoChat overviewWhat GoChat does and where each main menu is