Management

See your customer list, filter by group, search, add customers who did not message you, and view or edit each customer's profile, timeline, orders and notes

See follow-up tasks with customers by due date on a board or calendar, filter by person, tag and customer name, close tasks with an outcome, and snooze tasks

Open tickets for customer issues that need follow-up over several days, see their status and due time, search, filter, save views, update many at once and work on one ticket at a time

Open one ticket at a time, read its summary and timeline, change its status, add internal notes, change the due time, owner and urgency, and link an order, a main issue and a chat

Keep your shop's images, videos and PDFs in one place: upload, organise folders, search, keep chat images permanently and restore files from the trash

See every image and video sent in your chats in one place, keep images in the drive before they expire, stop keeping images, and restore or delete files in the trash

Keep the order summary and shipping summary messages that many sets share in one place; edit once and every set using them gets the new message

See who can enter this shop and with which role, add people, change roles, suspend or restore access, and view the member history

Send Messenger messages about something a customer did or asked for, even after they have been quiet for more than 24 hours, once Meta approves the message