Chat

Open a chat, read messages, type and send replies, attach images, videos and files, send emoji, stickers and saved replies, and understand the status after sending

Search, sort and filter the chat list, save filters as views, and read the labels on each chat row

The buttons on the chat header — spam, delete, follow, AI assistant, close, search messages, the customer panel — and the ad and reply-time bars under it

Name the chat, choose an owner, add tags, attach a follow-up bot, save customer details, write notes, add tasks, open tickets and customise the panel on the right of the chat

The buttons on message bubbles — reply, copy, note, react, send a sticker, pin, save images — plus send and read status and system lines in a chat

Reply to comments on Facebook and Instagram posts, message commenters privately, hide, delete and block, and see what the bot has done with each comment

Read the name, phone number and address from an image in a chat, copy one row or everything, and create an order from the result

Keep the replies you type every day in one place, see which ones are used most, search and filter, move or delete several at once, and organise your shop categories

Set a title and shortcut, choose the category and channels, write the text with variables, attach images, and send several messages as one set

Bring up saved replies from the lightning button, by typing /, or from suggestions as you type; send them with images, send several messages as a set, and edit or reorder them without leaving the chat

Set the trigger words and message format your sales team types in chats so the bot creates the order in GoSaaS straight away, and choose the pages, accounts and LINE groups that can use each command

An admin types an order command in a customer chat from Meta Business Suite; the bot creates the order in GoSaaS straight away and replies to the customer with the order number, total and payment link

Let your sales team type orders in a LINE group or message your shop from their own app, link each seller to a GoSaaS user so sales are credited correctly, and send a daily sales report to the group

Let the bot answer customers in chats and under comments for your admins, with welcome messages, FAQs, after-hours replies, promotions and keywords, and test before you turn it on

Have the bot greet customers who message you for the first time with your shop's message, an image and a menu they choose from by number, and set how long a customer must be away to get it again

Have the bot answer questions customers often ask, such as shipping cost, delivery time and payment, both when customers type the question and when they pick it from a numbered question menu

Have the bot tell customers who message while your shop is closed or on a holiday when an admin will reply, and send a message when a customer waits too long without an admin reply

Have the bot send a prepared message and images when a customer's whole message matches a word you set, and set how many sets are sent at once and how repeats are blocked

Have the bot send a promotion with an image when a customer types a word you set during the promotion's dates, and let customers ask for promotions from the welcome and after-hours menus

Have the bot summarise the latest order for customers who ask what they ordered or where their parcel is, with separate messages per payment method and a message for when no order is found

Have the bot reply to comments under your Facebook and Instagram posts by keyword or to every comment, message commenters privately, and like, hide or forward comments to admins automatically

Key a customer order from the right panel of a chat: customer, address, products, shipping and payment, then save it to GoSaaS with an order card in the chat

View a customer's orders in the right panel of a chat, filter them by status, open the details and parcel journey, and edit the recipient, products, payment or packing note without opening the back office

Send GoSaaS product cards and order cards to customers in LINE, Facebook and Instagram chats from the Send to customer tray, and send a customer's products of interest from the chat memory